What do I need to do to visit?
All visitors must pre-book their space online prior to visiting, all tickets are date specific and valid for that day/time only, so please book and plan accordingly
You should allow at least 2 hours for your experience.
All tickets are ‘E-Tickets’ please show them on your phone when you arrive for a touchless experience
Card/contactless payments are encouraged where possible
How does your trail operate?
Please arrive at least 15 minutes before your entry time slot. You will not be permitted to join the queue line earlier than your allocated time. If you arrive early please wait until it is your allocated time slot.
On entry to the gardens you will be given a ticket to the Mad Hatter’s Show. Before and after the time shown on the ticket you are free to take part in the trail/enjoy all the gardens have to offer but you must arrive in time for your show (this area will be clearly marked and signed).
Please arrive 15 minutes before your show entry time to ensure we run on time.
Event Opening times on all dates
10am-6pm (last entry time 3.30pm)
Gates will close promptly at 6pm no lingering after this time please!
What is the recommended age for the event?
The recommended age is 3 years and over. Children must be accompanied by a responsible adult at all times.
Children under 2 years are permitted free of charge
A child ticket is for 12 years and under only.
Is the event wheelchair friendly?
The trail and circus are wheelchair and buggy friendly however some trail clues may be off the paths so assistance from another member of your party will be required, no wheelchairs or mobility scooters on the grass please.
Can I bring my dog?
Dogs, other than guide dogs, are not permitted in any area including the car park, courtyard and garden. Please do not leave your dog in your car, please leave them safe at home.
What should I wear?
Outdoor clothing and footwear – it is springtime however it could still be wet and cold
Fancy dress is encouraged!
There will be a number catering vans on-site and a bar as well. Please stay a while and enjoy the atmosphere.
All catering facilities are payable extras and are not included in your ticket price
Please note intoxicated guests causing disturbance will be removed from the event.
Can I buy tickets on arrival?
No sorry, you must pre-book online. This ensures we have manageable and safe capacity limits; we recommend you book in advance as we anticipate demand will be high.
You are advised that this event has been advertised as a walking trail. Stout footwear and warm clothing are recommended if the weather is inclement.
The attraction will run whatever the weather so please dress according to the forecast for the day.
Please ensure you use toilet facilities as promptly as possible and leave them in a clean manner as you’d expect to find them yourselves. Do not allow children to use facilities on their own.
The venue accepts no responsibility for personal injury, loss or damage to valuables or personal belongings.